Delivery + Returns

all you need to know

delivery, returns and exchanges

 

 
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Delivery

UK

Deliveries for UK mainland addresses are fast and free of charge.  You will receive an order confirmation email after placing your order as well dispatch confirmation email with an expected delivery time and tracking number.  Your order will be delivered by Royal Mail and will need to be signed for.  

REST OF THE WORLD

Deliveries to other countries will be calculated using the country and value of the item purchased (for insurance reasons) at checkout. Usually deliveries to E.U. countries and to the U.S. cost in average between £8 - £12. You will receive an order confirmation email after placing your order as well dispatch confirmation email with an expected delivery time and tracking number. Your order will need to be signed for.  

Please note import taxes are not added to your order at checkout and vary in accordance with each country's policies. 

Returns

To return an item it must be unused, undamaged and in its original packaging.  You must send an email to orders@kattri.com within 14 days of receiving your order requesting a return.

After returned items have been checked to ensure they are unworn and undamaged your refund will be processed and credited to you original payment method.

Please note we cannot accept item that have been worn or are not in the same condition as they were shipped; customised, bespoke or items made to order; and earrings - for hygiene and safety reasons.

In the unlikely event your item was received faulty please contact us immediately at orders@kattri.com or +(0)7769703563 so that we can replace your item. You will need to ship the faulty item back to us first (we will cover the shipping costs for the faulty and replacement items). You will also need to contact us within 14 days of receiving your order

Exchanges

To exchange an item please send an email to orders@kattri.com or call +(0)7769703563 to discuss the details and arrange the exchange. 

Exchange items are also subject to being unworn and undamaged and the exchange must be requested within 14 days of receiving your order.